When You Telephoned
Your call was promptly answered
There was a long wait for someone to answer
I was placed on hold too long
Receptionist was:
Courteous
Hurried
Impolite
Informative
I did not phone

Our Waiting Room Was
Comfortable
Neat and Clean
Odor-free
Unorganized
Messy

Our Receptionist Was
Greeted you promptly
Warm and cheerful
Gave her undivided attention
Seemed indifferent
Was Informative

Our Technician
Greeted you warmly
Was gentle with your pet
Seemed proficient
Was knowledgeable / informative
Was a poor communicator
Had a positive attitude
Was Clean and Nicely Dressed
Made you feel like a valued client

Our Veterinarian
Introduced him/herself with a warm greeting
Listened well to my pet's present symptoms
Seemed to be in a hurry
Described the diagnosis and treatment well
Left me confused about how to treat my pet
Was good at comforting me and my pet
Answered questions thoroughly
Made you feel like a valued client

Was there any single person (Staff or Veterinarian) who stands out as giving excellent service?

Was there any single person (Staff or Veterinarian) who stands out as giving you poor service?

Was your waiting time reasonable? Yes No
Was your waiting time to pay the bill reasonable? Yes No
Would you return, based on your experience? Yes No
Would you recommend us to others? Yes No
Please enter comments or suggestions on how we might better
serve you.

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